# Capgemini Hiring Associate Software Engineer | Noida

Source: https://latestindiajobs.com/capgemini-hiring-associate-software-engineer-noida
Published: 2026-11-07 | Updated: 2026-11-07
Category: IT Jobs

- Company: Capgemini
- Role: Associate Software Engineer (L1 IT Service Desk)
- Location: Noida
- Experience: Experienced professionals; prior voice-based technical support preferred
- Apply: https://careers.capgemini.com/job/Noida-Associate-Software-Engineer/1454084433

Capgemini is hiring an **Associate Software Engineer** in **Noida**. Despite the title, the posting describes a **24x7 Level 1 IT Service Desk** role: you will support customers over phone and chat on Windows, drivers, hardware and basic network problems. It mainly covers Indian evening and night shifts aligned with US time zones, and the posting went live on **4 November 2026**.

## Job Overview

- **Company:** Capgemini
- **Role:** Associate Software Engineer (Level 1 IT Service Desk)
- **Location:** Noida, India
- **Contract type:** Permanent
- **Experience level on the page:** Experienced professionals
- **Reference code:** 574786
- **Posted on:** 4 November 2026
- **Community:** Software Engineering

## Key Responsibilities

- Give technical support by phone or chat for software (Windows OS, drivers), hardware, peripherals such as printers and scanners, and basic network issues.
- Diagnose and fix problems quickly, aiming for **First Call Resolution (FCR)**.
- Stay patient and professional with frustrated callers.
- Improve **Customer Satisfaction (CSAT)** through timely resolution.
- Record every interaction and troubleshooting step in the ticketing system.
- Escalate unresolved issues to higher-level support following the defined process.
- Meet productivity targets and service level agreements (SLAs).

## Eligibility and Skills Required

The page does not list a degree or batch. It asks for:

- Ability to multitask in a fast-paced environment.
- Prior experience in a voice-based technical support role (preferred).
- Willingness to work **night shifts** aligned with US time zones.
- Willingness to work **rotational shifts with rotational week offs**.
- Knowledge of Windows (installation, updates, error resolution), device drivers and software compatibility, hardware and peripheral troubleshooting, and basic networking (Wi-Fi, LAN, IP configuration).

## Salary & Benefits

Capgemini has not stated a salary on this posting. Ask about CTC, shift allowances and cab facilities with the recruiter.

## How to Apply

1. Open the official Capgemini careers link below.
2. Click **Apply now**, or use **Start applying with LinkedIn**.
3. Fill in your details and upload your resume.

No last date is shown, so apply early. Use only the official Capgemini site and read how to [spot fake job offers](https://latestindiajobs.com/how-to-identify-fake-job-offers-india) if someone asks for a fee.

## Tips to Crack It

- Highlight any call-centre, help-desk or customer-support experience, even from internships. Our [fresher resume guide](https://latestindiajobs.com/resume-tips-for-freshers-india) explains how to present it.
- Practise explaining troubleshooting steps for common problems, such as Wi-Fi not connecting or a printer not detected.
- Prepare a calm, polite answer for a difficult customer scenario.
- Think honestly about whether rotational night shifts suit you before you apply.

Find more openings in [IT jobs](/category/it-jobs) and [fresher jobs](/category/fresher-jobs).

## Related Reading

- [Technical support interview questions with sample answers](https://latestindiajobs.com/technical-support-interview-questions-freshers)
- [Night shift jobs: pros, cons and how to cope](https://latestindiajobs.com/night-shift-jobs-guide-india)
- Similar role: [Salesforce technical support in Hyderabad](https://latestindiajobs.com/salesforce-hiring-associate-technical-support-engineer-french-hyderabad)

## FAQ

**Is this a software developer job?**
Despite the title, the posting describes a Level 1 IT service desk role handling phone and chat support, not coding.

**Will I have to work night shifts?**
Yes. The role mainly covers Indian evening and night shifts aligned with US time zones, with rotational shifts and week offs.

**Is prior experience required?**
Experience in a voice-based technical support role is preferred, and the page lists the experience level as experienced professionals.

**Where do I apply?**
Only on the official Capgemini careers page linked in this article.