Salesforce Off Campus Hiring: Technical Support (French)

Salesforce is hiring an Associate Technical Support Engineer (French Speaking) for its Global Voice Support team in Hyderabad. The role is office-based with a night shift, suits candidates with up to about two years of support experience, and the application window closes on 12 November 2026.

Job Overview

• Company: Salesforce
• Role: Associate Technical Support Engineer (French Speaking), Cloud Success
• Team: Global Voice Support
• Location: Hyderabad, India (office-based, night shift)
• Type: Full-time
• Requisition ID: JR356515
• Last date to apply: 12 November 2026

You will be the first point of contact for Salesforce customers around the world, helping with troubleshooting, feature guidance and best-practice advice over phone, email or chat. Salesforce says the support operation runs 24/7, so you must be ready to rotate across shifts.

Key Responsibilities

• Give frontline technical support to Salesforce clients globally by phone, email or chat.
• Advise on best practices for user management, data management, reports and dashboards.
• Decide when a case should be escalated to Professional Services or the Account Executive team.
• Record client communication and case notes in Salesforce.
• Follow support processes and suggest improvements, especially where AI or automation can cut resolution time.
• Work flexibly across any shift in the 24/7 model.

Eligibility Criteria

Salesforce lists these as preferred qualifications and skills:

• Bachelor's degree in Computer Science, Information Technology or a related technical field.
• A French language certification, or earlier experience handling customer queries in French over calls, is preferred.
• Up to 12-24 months of experience in voice support, IT/product support or a customer-handling role.
• Fluent written and spoken English.
• Interest in AI-driven tools and automation.

Nice to have (not mandatory): Salesforce ADM 201 or ADM 211 certification, experience supporting international clients, and proficiency in German, French, Italian, Spanish, Portuguese or Dutch.

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Skills Required

• Customer-first mindset and clear phone communication
• Problem-solving and analytical thinking
• Ability to learn Salesforce Cloud applications quickly
• Comfort with changing schedules and a 24/7 support model
• Self-motivated and able to work independently

Salary & Benefits

Salesforce has not published a salary for this role on the posting. Check the official page for benefits, and ask about compensation during the recruiter conversation.

How to Apply

1. Open the official Salesforce careers link below.
2. Read the full role description and sign in or create a profile.
3. Upload your resume and complete the application before 12 November 2026.

Salesforce suggests applying to a maximum of 3 roles within 12 months. Apply only on the official Salesforce careers site, and read our guide to spot fake job offers before sharing documents with anyone.

Tips to Crack It

• Highlight any French language certificate or call-handling experience in French at the top of your resume. Our fresher resume guide shows how to format it.
• Prepare short examples of how you solved a customer problem and kept calm under pressure.
• Revise basics of CRM, reports and dashboards, and try the free Salesforce Trailhead modules.
• Be honest about your comfort with night shifts and rotating schedules.

Looking for more roles? Browse the latest IT jobs and fresher jobs.

Related Reading

• Prepare with our technical support interview questions.
• Working nights? Read the night shift jobs guide before accepting.
• New to hiring drives? See how an off-campus drive works and keep your documents ready.