Capgemini Hiring Associate Software Engineer | Noida

By sainath.dgUpdated 2 min readIT Jobs

Job details

CompanyCapgemini
Job roleAssociate Software Engineer (L1 IT Service Desk)
Job typeFull-time
ExperienceExperienced professionals; prior voice-based technical support preferred
LocationNoida

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In this article
  1. Job Overview
  2. Key Responsibilities
  3. Eligibility and Skills Required
  4. Salary & Benefits
  5. How to Apply
  6. Tips to Crack It
  7. Related Reading

Capgemini is hiring an Associate Software Engineer in Noida. Despite the title, the posting describes a 24x7 Level 1 IT Service Desk role: you will support customers over phone and chat on Windows, drivers, hardware and basic network problems. It mainly covers Indian evening and night shifts aligned with US time zones, and the posting went live on 4 November 2026.

Job Overview

  • Company: Capgemini
  • Role: Associate Software Engineer (Level 1 IT Service Desk)
  • Location: Noida, India
  • Contract type: Permanent
  • Experience level on the page: Experienced professionals
  • Reference code: 574786
  • Posted on: 4 November 2026
  • Community: Software Engineering

Key Responsibilities

  • Give technical support by phone or chat for software (Windows OS, drivers), hardware, peripherals such as printers and scanners, and basic network issues.
  • Diagnose and fix problems quickly, aiming for First Call Resolution (FCR).
  • Stay patient and professional with frustrated callers.
  • Improve Customer Satisfaction (CSAT) through timely resolution.
  • Record every interaction and troubleshooting step in the ticketing system.
  • Escalate unresolved issues to higher-level support following the defined process.
  • Meet productivity targets and service level agreements (SLAs).

Eligibility and Skills Required

The page does not list a degree or batch. It asks for:

  • Ability to multitask in a fast-paced environment.
  • Prior experience in a voice-based technical support role (preferred).
  • Willingness to work night shifts aligned with US time zones.
  • Willingness to work rotational shifts with rotational week offs.
  • Knowledge of Windows (installation, updates, error resolution), device drivers and software compatibility, hardware and peripheral troubleshooting, and basic networking (Wi-Fi, LAN, IP configuration).

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Salary & Benefits

Capgemini has not stated a salary on this posting. Ask about CTC, shift allowances and cab facilities with the recruiter.

How to Apply

  1. Open the official Capgemini careers link below.
  2. Click Apply now, or use Start applying with LinkedIn.
  3. Fill in your details and upload your resume.

No last date is shown, so apply early. Use only the official Capgemini site and read how to spot fake job offers if someone asks for a fee.

Tips to Crack It

  • Highlight any call-centre, help-desk or customer-support experience, even from internships. Our fresher resume guide explains how to present it.
  • Practise explaining troubleshooting steps for common problems, such as Wi-Fi not connecting or a printer not detected.
  • Prepare a calm, polite answer for a difficult customer scenario.
  • Think honestly about whether rotational night shifts suit you before you apply.

Find more openings in IT jobs and fresher jobs.

Frequently asked questions

Is this a software developer job?

Despite the title, the posting describes a Level 1 IT service desk role handling phone and chat support, not coding.

Will I have to work night shifts?

Yes. The role mainly covers Indian evening and night shifts aligned with US time zones, with rotational shifts and week offs.

Is prior experience required?

Experience in a voice-based technical support role is preferred, and the page lists the experience level as experienced professionals.

Where do I apply?

Only on the official Capgemini careers page linked in this article.

Before you apply: quick checklist

  • Re-check eligibility, batch and last date on the official page, because companies edit postings without notice.
  • Tailor a one-page resume to the role. See resume tips for freshers.
  • Keep your ID, mark sheets and certificates ready: documents checklist.
  • Never pay for a job, interview or "registration". Read how to spot fake job offers.

We compare each listing with the official careers page and update it when details change. Found a mistake? Email contact@latestindiajobs.com.

Note: We are not the recruiter. Genuine companies never ask for money for a job or interview. Verify details on the official site before applying.

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