ScaleX Hiring Operations Executive Customer Success | Remote

ScaleX Media is hiring an Operations (Customer Success) Executive for a permanently remote, full-time role. The posting is for someone who can run webinars, handle customer support across email, chat and phone, and keep operations organised with Canva and Google Sheets. It asks for proven experience, so it is not a pure fresher opening.

Job Overview

About the company

The posting describes ScaleX as a performance marketing agency for coaches, creators and trainers. It says the team has more than 190 members, manages ad spend of over 15 crore rupees a month and is growing at 2X. These are the company's own figures from its job page.

What the job is about

The company says it is hiring to improve and oversee the planning, execution and optimisation of operational workflows, webinars and customer support, so clients and participants get a smooth experience. Put simply, you are the person who makes sure a live webinar starts on time, the audio works, the attendee list is tracked, and questions get answered afterwards.

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Key Responsibilities

• Plan, coordinate and run end-to-end operational workflows, including scheduling, logistics, content and communication with participants.
• Design visually appealing presentations and materials in Canva or similar tools.
• Use Google Sheets to manage schedules, track participation, monitor performance and produce insights.
• Work with marketing, sales and content teams so operations match business goals.
• Manage webinar platforms: technical setup, live broadcasting, recording and post-event analysis.
• Handle customer queries by email, chat and phone and resolve them in good time.
• Monitor performance metrics and analyse data to improve efficiency.
• Keep up with industry trends and best practices.
• Create standard processes, documentation and guidelines for operations and support.
• Train and support team members on technical matters.

Eligibility Criteria and Skills

The posting describes the ideal candidate like this:

• Experience: proven experience in conducting or managing webinars, customer support operations or other workflows, with a good grasp of coordination.
• Design: comfortable making engaging presentations in Canva or similar.
• Communication: excellent written and verbal skills for managing operations, customer queries and stakeholders.
• Technical: comfortable with webinar platforms such as Zoom Webinars, GoToWebinar or WebEx, with some understanding of audio and video setups, live streaming and troubleshooting.
• Customer support: experience handling queries over email, chat or phone.
• Analytical: comfortable with Google Analytics, webinar analytics and Google Sheets for tracking and reporting.
• Organisation: detail-oriented, able to juggle tasks and deadlines, a proactive problem solver.
• Practical needs: the posting lists a laptop and a stable internet connection with power backup.

No degree requirement is stated in the part of the posting we read.

Salary & Benefits

The posting does not state a salary or benefits. Remote roles in marketing agencies vary widely, so we will not guess. Ask the recruiter about the pay range, fixed versus variable pay, working hours and how performance is measured. Since webinars can run in evenings or on weekends for a coaching audience, also ask about timings.

Is this job right for you?

This role suits someone who likes live events and does not panic when something breaks mid-session. If you have run a college webinar, a community Zoom event or a support desk, you already know the feeling of fixing audio while people wait. It also suits a person who is happy working alone from home and keeping clear records.

It may not suit you if you are a first-time job seeker with no experience of webinars or support. The posting asks for proven experience, and our advice is to apply only if you can show real examples. It may also not suit you if you need set hours. Live events follow the audience's schedule, and the posting does not publish the shift pattern.

Honest flags: no pay, no experience in years, and no last date are given. The role mixes three jobs, operations, design and support, so ask what proportion of time goes to each.

A realistic day in the role

This is general guidance based on the duties, not a company schedule. You start by checking the day's webinar schedule on a Google Sheet and confirming that links, slides and reminders are ready. You test audio and screen sharing before the session. During the live webinar you manage the platform, watch chat for problems and capture questions. Afterwards you export attendance, update the tracker, and send follow-ups. Between events you answer customer emails, prepare Canva slides for the next session and write a short process note so a colleague can repeat what you did.

How to prepare in 7 days

This is general advice. The posting does not describe the selection process.

1. Day 1: Practise a webinar platform. Zoom's free plan is enough for a mock session.
2. Day 2: Build a three-slide Canva deck and practise presenting it.
3. Day 3: Make a Google Sheet that tracks attendees, status and follow-up dates with filters.
4. Day 4: Write replies to five common customer queries, each short, polite and clear.
5. Day 5: Study basic audio and video fixes: mic checks, echo, bandwidth, screen share permissions.
6. Day 6: Learn the basic numbers of webinars: registrations, attendance rate, drop-off, replay views.
7. Day 7: Prepare two real examples of fixing a problem under time pressure.

Sample questions with answer hints

General questions for operations and support roles, not confirmed for this company.

• What would you do if the host's audio fails during a live webinar? Stay calm, tell the audience, switch to a backup mic or dial in by phone and have a standby person ready.
• How do you track attendance? Use platform reports and a sheet to compare registered, attended and no-show counts.
• How do you handle a customer who is upset about a missed session? Apologise, find out what happened, share the replay or a new slot and confirm it worked.
• How do you stay organised across many tasks? Use a calendar and a task list, set priorities each morning and review at day end.

Career path

Operations and customer success roles in agencies can lead to senior operations, customer success management, project management or marketing operations. Skills in webinars, tooling and reporting travel well to the edtech and creator economy. If you want a different remote route, compare with the Recruit CRM Sales Management Associate remote role and the Amazon ML Data Operations Associate work from home role.

Application checklist

• Show your webinar, event or support experience in the first third of the resume, with numbers if you have them.
• Add tools: Zoom or other platforms, Canva, Google Sheets.
• Keep a sample presentation or process document ready to share.
• Check your home setup: laptop, stable internet and power backup, as the posting asks.
• Follow our resume tips and keep your documents ready.

How to Apply

Apply through the official ScaleX careers page linked on this post. Remote jobs attract fake offers, so never pay a registration or training fee. Read how to identify fake job offers before you share any personal documents.

Related Reading

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