Harris Hiring Associate Technical Support Consultant | Remote

Harris is hiring an Associate Technical Support Consultant for a remote, full-time role listed against Pune-Baroda, India. The posting is aimed at freshers and candidates with 0 to 1 year of experience who hold a technical degree, and the job is first-level support for enterprise healthcare software, with rotational shifts that can include evenings, nights and weekends.

Job Overview

The company page showed the job as posted nine days before we read it. Because no closing date is given, treat it as open until the apply button stops working.

What the job actually is

Think of this role as the first person a customer reaches when an enterprise healthcare application misbehaves. You receive a ticket, usually through ServiceNow or a similar system, and your job is to understand the problem, gather information, read logs and error messages, and follow the documented fix. If the fix is not in the documents, you hand the case to senior consultants, developers, or infrastructure, database and interface teams, and you keep following up until it is resolved.

The posting says the company will train you on its healthcare software products and support processes, and that you will work closely with experienced consultants. So you are not expected to know the product on day one. You are expected to learn quickly and think in a structured way.

Key Responsibilities

• Give first-level technical support to customers using enterprise healthcare software.
• Investigate and resolve application and technical issues raised through ServiceNow or other ticketing tools.
• Gather information, review logs, identify error messages and follow established troubleshooting steps.
• Follow standard operating procedures, knowledge articles and troubleshooting guides.
• Do basic application configuration and validation under the guidance of senior team members.
• Work with senior consultants and the development, infrastructure, database and interface teams when more expertise is needed.
• Keep accurate case documentation covering steps taken, findings, the resolution and customer communication.
• Meet SLA, productivity, quality and customer satisfaction targets.
• Join knowledge-transfer sessions and build product knowledge steadily.
• Spot repeat issues and suggest improvements to knowledge articles, SOPs, automation and support processes.
• Use AI-assisted troubleshooting tools responsibly to investigate faster and resolve better.
• Communicate clearly with customers and internal teams over email, chat and calls.
• Work rotational shifts, including evening, night and weekend coverage, as business needs require.
• Escalate critical or high-impact issues promptly and follow up until closure.

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Eligibility Criteria

• A bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics or a related technical field.
• Fresh graduates with strong technical aptitude are encouraged to apply, according to the posting.
• Willingness to work rotational shifts, with some weekend on-call duty.

Skills Required

Basic understanding of the following is listed as required:

• Operating systems, especially Windows
• Networking fundamentals
• Databases and SQL concepts
• Application troubleshooting
• Software development or support concepts
• Good analytical and problem-solving skills
• Strong written and verbal communication

Good to have, but the posting says not mandatory for freshers: basic SQL querying, Windows Server fundamentals, networking ideas such as TCP/IP, DNS, ports and connectivity, ServiceNow or similar ITSM tools, ITIL fundamentals, healthcare IT concepts such as EMR and EHR, basic scripting in PowerShell, Python or batch, and exposure to AI tools used for troubleshooting.

Salary & Benefits

The posting does not state a salary, bonus or any benefits, so we are not going to guess a number. Support roles for freshers differ a lot between companies, and an estimate would only mislead you. Ask the recruiter about the pay band, shift allowance and night-shift rules before you accept an offer.

Is this job right for you?

This role suits you if you like solving puzzles with limited information and you are comfortable explaining a technical problem in plain words. Healthcare software also rewards care: a wrong answer can slow down a hospital or clinic workflow, so attention to detail matters more than speed alone.

It may not suit you if you want a fixed 9 to 6 routine. The posting says rotational shifts, evening, night and weekend coverage, and weekend on-call. Read our guide on night shift jobs in India so you know what the schedule does to sleep, health and social life before you commit. It also may not suit you if you want to write code all day. This is a support seat. It can lead to deeper technical work, but the first months are about tickets, logs and documentation.

Another honest flag: the posting says remote, yet it also lists Pune-Baroda as the location. Ask whether you need to be in a particular city for training, onboarding or equipment collection.

A realistic day in the role

This part is general guidance built from the listed duties, not an official schedule. You log in, check the queue and pick up the highest-priority ticket. You read the customer's description, ask a follow-up question, search the knowledge base for a matching article, and try the documented steps. If a database query is needed, you run a basic check. If something looks like a defect, you collect logs and screenshots and escalate to a senior consultant with a clean summary. Then you write the case notes so the next person understands exactly what happened. Late in the shift you might attend a knowledge-transfer session on a product module.

Notice how much of this is writing and communication. That is why the posting asks for strong written skills alongside technical basics.

How to prepare in 7 days

This is general preparation advice, not the company's selection process, which the posting does not describe.

1. Day 1: Revise Windows basics: services, event viewer, command prompt, user accounts, permissions.
2. Day 2: Revise networking: IP, DNS, ports, ping, traceroute, what a firewall blocks.
3. Day 3: Practise SQL: SELECT with WHERE, JOIN, GROUP BY, and how to find a record by ID.
4. Day 4: Learn how a ticketing tool works: priority, SLA, escalation, resolution notes. Our technical support interview questions guide covers many typical questions.
5. Day 5: Practise writing a short case note: problem, steps tried, result, next action.
6. Day 6: Read about EMR and EHR in simple terms, so healthcare words do not surprise you.
7. Day 7: Do a mock interview and rehearse how you describe a technical problem to a non-technical person.

Sample questions with answer hints

These are general questions often asked for support roles, not confirmed for this company.

• A user cannot log in to an application. What do you check first? Confirm the exact error, check whether it affects one user or many, verify credentials and account status, then network access and recent changes.
• What is the difference between a primary key and a foreign key? A primary key uniquely identifies a row, and a foreign key points to a primary key in another table.
• What does DNS do? It converts a domain name into an IP address.
• How would you handle an angry customer? Listen, restate the problem, give a clear next step and time, and escalate when needed.

Career path

Support consultants often grow into senior technical support, application support, implementation or QA roles, and some move toward database administration, integrations or engineering. Healthcare IT knowledge, ITIL and ServiceNow experience all count when you apply for the next role. Compare this with similar openings such as the Salesforce Associate Technical Support Engineer role and the Wolters Kluwer Associate Support Engineer job in Chennai to see how support careers are described elsewhere.

Application checklist

• Update your resume with a project or lab where you troubleshot something, even a home network or a college server.
• List Windows, SQL, networking and any ITSM tool you have touched.
• Keep your degree certificates and ID ready. See documents required for job applications.
• Tidy your LinkedIn headline and photo.
• Follow our resume tips for freshers.

How to Apply

Use the official application link given on the Harris Workday careers page, shown as the Apply button on this post. Apply only through the company's own page and never pay anyone to shortlist you. Read how to identify fake job offers if a message claims to offer this job for a fee.

Related Reading

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